All returns must be authorized before sending merchandise back. Returns will be accepted for items within 14 calendar days of delivery with the exception of final sale items and special collaboration items.

All sale items are final. Not eligible for returns or exchanges.

Please request a return authorization number within 14 calendar days of the order's delivery date. 

Return Policy

Complimentary returns are valid only on full-priced styles priced US$200+ ordered starting February 2, 2022, 6pm EST. Styles under US$200 are subject to a US$10 return fee. All other terms and conditions are still applicable. Original shipping cost will not be reimbursed.

Returns from Canada and the United States valid on full-priced merchandise only. We do not accept international returns. Complete return instructions will be provided upon request of a return authorization number. Limit to one exchange per order. All other return policy criteria apply.

To proceed with a return from your order:

• The return must be requested within 14 calendar days of the delivery date
• The merchandise must be in its original condition
• The merchandise must not be worn, altered, damaged or in any other condition not suitable to resale
• The merchandise must be accompanied by its original tags and packaging

 Please note: Final sale items and special collaboration items are non-returnable/not eligible for exchanges. Final Sale Items include sale items, special collaboration items, web-exclusive items, and any other items listed on the individual product page as final sale. We do not accept returns/exchanges on sale items and items purchased using special promo codes. If these items are returned, the package(s) will be refused, which SUICOKE - North America will not be held responsible for. 

To begin a return request, please submit your request on our Return Portal with the following details:

• Order #
• Email associated with the order

 Original shipping fees are non-refundable. Merchandise returned damaged, tainted, or in any other condition not suitable to resale, may be rejected and sent back to the customer at the discretion of SUICOKE - North America. 

We require up to 5 business days of receiving the merchandise at our warehouse. Once the return has been inspected, please allow an additional 3-5 business days for the refund to process back to you upon receiving the returned item(s) in our warehouse.

 **Returns without proper documentation cannot be accommodated. We reserve the right, in our sole and absolute discretion, to refuse any such return, to refuse to offer any refund, and/or to charge a restocking fee. Returns that do not respect our policy may be sent back to the original shipping address.**

The return authorization number must be clearly written on the outside of the package. Additionally, returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages.

Any returns received without a return authorization number, that do not comply with the above, or that for any other reason SUICOKE - North America deems unacceptable, may be denied at the discretion of SUICOKE - North America.

Frequent Returns

 For your convenience, we offer our customers the option to return eligible merchandise within 14 business days of delivery.. If you are experiencing any sizing issues or consistently finding merchandise to be unsatisfactory, please contact our Customer Care team.

Frequent returns made will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of cancelling future orders.

SUICOKE - North America reserves the right to reject returns which do not comply with the return policy. 

 For any additional questions regarding returns, please submit here. 

Exchange Policy

To make an exchange, please make a return request within 14 days of delivery. Place a new order for the preferred item(s) at your earliest convenience. 

 Please note that all exchanged items are final sale and will not be applicable for further exchanges or returns.

Damages/Defects

Any SUICOKE - North America product that is delivered defective may be sent back to our store for a full refund or replacement if the product is available.

Below are some examples of eligible returns for a refund and/or exchange:

1. The product number is different from the product number on the box.
2. The size labelled on the box and the size of the product are different.
3. Significant individual differences can be seen on the left and right
4. There is a sewing defect that makes it difficult to use
5. There are stains and scratches that significantly impair the design.  

We cannot accept returns or exchanges for the following reasons.

1. The sole or footbed has a hole of 3 mm or less, which is a characteristic of production.
2. The texture of leather is different on the left and right

Lost or Stolen Package

We suggest opening a claim with the courier service used to deliver your item. We kindly ask you forward the claim number and response you receive to our Customer Service team. However, if your package doesn't arrive or have issues with the tracking number, please contact info@suicoke.ca to initiate a claim. 

Cancelling/Changing Orders

Once the order is placed and order confirmation email has been deployed to the customer, we are unable to modify or cancel an order.

Coupon codes cannot be added once your order has been placed. Prices as marked online reflect current discounts. Offer cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash. Coupon codes cannot be reimbursed or reissued. All codes are final use. Terms of offer are subject to change.

All orders placed by you are subject to acceptance by SUICOKE - North America and all items are subject to availability.

Acknowledgement of your order means that SUICOKE - North America has received your order request; it does not mean that your order has been accepted or shipped, or that the price or availability of an item has been confirmed. SUICOKE - North America may in its discretion require additional verification or information before accepting any order.

SUICOKE - North America reserves the right, without prior notice and in its sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include, but are not limited to: invalid, incomplete, improper, or missing payment or shipping information; limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; use of any robot, spider or other automatic device, software, process or application to place, or take preparatory steps to place, one or more orders; violation of these Terms and Conditions; or actual or suspected fraud or abuse.

SUICOKE - North America will verify the availability and price of an item before it is shipped. If an item's correct price is lower than the stated price, SUICOKE - North America will charge the lower amount and ship you the item. If an item's correct price is higher than the stated price, if the item is no longer available, or if SUICOKE - North America determines that there were inaccuracies in the product information, SUICOKE - North America may cancel your order and notify you of such cancellation via email.

Welcome to our Frequently Asked Questions page! We hope to answer your questions below. Please do not hesitate to message us if you have any additional questions. We love hearing from you guys!

General

How do you pronounce SUICOKE?

Our name is pronounced [swee.kowk].

What country does SUICOKE originate from?

SUICOKE was founded in Japan in 2006.

Order & Shipping

What currency are prices listed in?

As of June 15, 2020, all prices are listed in US Dollars.

Will I be charged taxes and duties?

All orders that are placed within Canada will incur sales taxes. Orders will not be subjected to any duties upon delivery.

How long does it take to process my order?

Our current fulfillment time is up to ten business days. For example, if you place an order on Friday at 8pm EST, an order confirmation will be sent immediately. A shipping confirmation email with a tracking code will be sent at the latest by the Friday of a week after at 5pm EST.

Safety continues to be our number one priority. We have implemented additional measures to ensure our services, warehouses, and distribution centres are as safe as possible. As a result, our operations continue, but fulfillment times may be longer than usual.

We thank you for your understanding and hope everyone is staying safe!

How long does it take for me to receive my order?

From the time you receive the shipping confirmation email with the tracking code, it will take two to five business days to receive your order within the United States and Canada. The delivery may be delayed during peak seasons or due to unforeseen natural disasters, incorrect mailing addresses, or other reasons.

Which countries to do you ship to?

Currently, we exclusively ship to the United States and Canada. 

Why is the tracking status of my purchase not available? 

Please note that it may take up to one business day for the carrier to update the tracking status on the website. Please kindly check back if the status is not yet available.

Is an adult signature required for purchases?

With all of our shipments, we require an adult signature upon delivery. We kindly ask for you to have someone aged older than 18 to be at the delivery address to receive the shipment.

Will orders require further verification?

To protect our amazing fans and customers, at times, we will require further information from you to verify the order. The procedure is to protect the customers.

Please note that it is the customer's responsibility to provide us with all the necessary verification documents within five business days. We will not be contacting third parties to verify the details. Failure of full verification may result in an order cancellation. We will process your order as soon as possible following verification.

We would like to thank you in advance for your understanding.

Do you ship to freight forwarders or P.O. boxes?

Due to security reasons, we currently do not ship to freight forwarders or P.O. box addresses.

Sizing & Styles

How do I know which size will fit me?

Men: Our open toe styles are true to size. For example, if you wear size 9 in sneakers, we recommend purchasing a size 9 in SUICOKE. If you find yourself between two sizes, please size up. For example, if you are a size 9.5, we recommend purchasing a size 10. For our closed toe styles, we recommend sizing up from your true size. 

Women: We recommend sizing up from your traditional sneaker size. For example, if you wear a women's size 9 in sneakers, we recommend purchasing a women's size 10 in SUICOKE. Likewise, if you wear a size 9.5 in sneakers, we again would recommend purchasing a size 10. 

Please refer to our Sizing Chart page for a more in depth explanation of SUICOKE’s sizing recommendations. 

Are all of your styles unisex?

Yes! All of our styles are unisex. Each style will have both women's and men's US sizing listed on the product pages.

Will you be offering size 13, 14, 15, 16?

We are currently working on expanding our size range and currently offer larger sizes in select styles & colours, including Moto, Depa, and more. We plan to expand our offering as we grow. Please use our size filter on products page to find the size you are searching.

How can I extend the lifetime of my SUICOKE pair?

Be careful of deterioration. Materials used in sports shoes or sandals will degrade over time. Factors that affect the lifetime include the usage frequency, storage conditions, or terrain. Items may dangerously degrade to a point where the outsole starts to peel off. Always check your pair before wearing and do not continue use if deteriorated. 

Although polyurethane outsoles are great at absorbing shock and resisting abrasion, it wears out over time, irrespective usage (even if unused), through the process of oxidation and hydrolysis, degradation may reach a point where shoes become unusable. 

• Do not use or store in locations with high temperatures or humidity
• After long-term storage, carefully check for any damage before wearing

Color loss may occur. Excessive sweating, contact with liquids or friction may cause color loss or color migration for products with natural leather or woven fabrics (upper or lining). Beware when wearing items with light-colored socks or clothing.

Never expose to fire, high temperatures or direct heat sources. Items may deform, discolor or produce unpleasant odors.

May pain or itching occur due to sweating, stop wearing the items immediately. 

Avoid oil exposure to the items, it may become a slip hazard or damage the shoe sole.

Be extra careful when walking on wet or slippery surfaces, e.g. wet roads, frozen roads, manholes, floor tiles, etc. If items do not fit for the purpose of activity, slip may occur more easily.

If your footwear item gets wet, air-dry the items in shades naturally. Do not subject products to dryers, heaters or any direct heat sources. This may cause the product to deform.

How do I store my SUICOKE?

Do not store in humid or high-temperature areas for a long period of time, as it promotes material deterioration. Carefully check for any damage before wearing items unworn and stored long-term.

Do not store in your car. The trunks or interior of cars can reach high temperatures under the sun. Items may deform even for a brief time.

After wearing items, remove any surface dirt and store them in a shaded, ventilated and low-humidity area. Do not expose items to direct sunlight or heat for an extended period of time.

How can I clean my SUICOKE?

Natural leather (leather uppers): Gently remove any surface dirt with a dry brush, then apply cleaner to a soft cloth and gently wipe off any remaining dirt. Apply shoe cream evenly on the leather, then buff using a dry cloth. Do not immerse or soak in water, it may affect the colour and material or even damage the leather.

Natural leather (lining leather, suede, buckskin, velour, etc): Use a bristled or nylon brush to remove surface dirt, then let dry in a shaded and ventilated area. Buff using a brush to restore the original texture. Do not brush excessively, it may result in discoloration or damage the items. Do not immerse or soak in water, it may affect the colour, material or even damage the leather.

Artificial leather: Remove surface with a damp cloth, then use a clear to remove any remaining dirt. Do not immerse or soak in water, it may affect the colour, material or even damage the leather.

Fabric (Nature fibre, synthetic fibre): Use lukewarm water and a cleaner (commercially available) that's compatible with your shoes' material to remove any dirt. Beware that when using bleach or harsh cleaning agents, it may cause discoloration. Thoroughly wipe off any remaining agent until none remains, as any residue may cause discoloration.

We highly recommend hand-washing your products. Using a washing machine may damage the fibres of the items.

Let dry in a shaded and ventilated area. Do not dry with direct sunlight, heater, clothes dryer, hairdryer or any direct heat source, as it may cause deformation, shrinkage, discoloration or peeling.

Other

I sent a message via the Contact Us page. How long will it be before I hear back?

Our customer service hours are from Monday to Friday 9am to 5pm EST. Our team members will answer your questions within three business days. Please note that our customer service department is closed on Saturdays, Sundays, and Public Holidays.

What is the difference between V2 vs. Cab?

Our styles with "-V" indicates SUICOKE original Vibram® Footbed is used. On the other hand, styles with "-Cab" indicates SUICOKE Antibacterial Footbed is used.

Below are details of the two footbed technologies:

SUICOKE original Vibram® Footbed

SUICOKE launched as a footwear brand in 2006 with a challenging creative development concept -we absolutely only produce items we would ever want to own and wear, with a focus on having high standards of quality. In 2012, the company announced their original sandal equipped with SUICOKE ORIGINAL EVA Footbed - sticking out heel and arch of a foot in a natural way, which helps reduce foot pain while walking.

SUICOKE works closely with Vibram, which is known as a world leader in production and distribution of high-performance rubber soles. In 2014, we succeeded in further advancing the footbed, by producing an original sandal equipped with a Vibram sole, which is an industry first achievement. After much trial and error and ongoing exercise in the pursuit of a high sense of comfort to wear, we were able to create one of our best products.

SUICOKE Outsole brings excellent comfort and delivers excellent grip in the lifestyle scene. It uses Vibram® Moreflex compound to reduce weight for enhanced mobility, high-stock shock absorbing & extreme lite-ness for energy conservation.

SUICOKE Antibacterial Footbed

The SUICOKE EVA footbed retains a clean and fresh appearance for a longer duration of time. The technology implemented into the EVA footbed will not wash off or wear away over time and the antibacterial protection is guaranteed to last the lifetime of the shoes. The SUICOKE Original EVA Vibram Footbed have EVA pads placed on the heel,  arc of the foot, and toes, to help reduce discomfort to the foot when walking. Additionally, the SUICOKE Original Ripple Outsole delivers excellent comfort and grip for lifestyle use. It offers enhanced mobility, high shock absorption & extreme lightness for energy conservation.

Have we missed any questions? Please contact us with any questions that we should add to the list!

PRIVACY STATEMENT

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Introduction and Acceptance

Welcome to the SUICOKE North America website located at http://www.suicoke.ca/ (the “Website”) which includes all subdomains present and future. We hope you enjoy your visit and/or use of the Website, which may include the purchase of goods. By visiting and/or using the Website, you agree to be bound by the terms of the present Privacy Policy (the “Policy”).

SUICOKE.CA is owned and operated by SlavinRaphael Distribution Inc., a duly incorporated company in the province of Ontario, Canada. Where the present Policy refers to “Suicoke.Ca”, it may refer to SUICOKE Canada or SlavinRaphael Distribution Inc. or both, depending on the context.  

The Policy was last modified on February 13th 2016. SUICOKE Canada reserves the right, at any time and without prior notice, to modify or replace any of the Policy. Any changes to the Policy can be found at this URL. It is your responsibility to check the Policy periodically for changes. Your use of the Website following the posting of any changes to the Policy constitutes acceptance of those changes.

The Policy should be read in conjunction with the Terms and Conditions, as both these documents govern your use of the Website. Where you have made a purchase, you are also governed by various policies regarding shopping, shipping, and returns.

In this Policy, a Website visitor or user may be referred to as “you”. When a Website user has created an account and is logged in, they may be referred to as a “Logged-in User”. When a Website user has made a purchase, they may be referred to as a “Client”.

If you have any questions about the Policy, or if you wish to inquire about and/or access any personal information SUICOKE Canada holds about you, please contact:

SUICOKE Canada

SlavinRaphael Distribution Inc

80 Wingold Ave.,

Toronto On M6B 1P5

General Statement of Privacy and Protection of Personal Information

SUICOKE Canada takes your privacy and security of personal information very seriously. We have provided a secure environment and this strict Policy that describes the limited ways the information is used and the limited access to such information.

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@suicoke.ca or mailing us at:

SUICOKE Canada

SlavinRaphael Distribution Inc

80 Wingold Ave.,

Toronto On M6B 1P5

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY

 Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

 Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

 _secure_session_id, unique token, sessional

 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

AGE OF CONSENT

 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

MAILING LIST MANAGEMENT

SUICOKE Canada uses MailChimp to manage our mailing list and send out emails. Personal Information is transferred to MailChimp in order for the mailing list to function properly. Your Personal Information is only used for the proper sending out of email; MailChimp does not use this Personal Information for any other purpose, and will not transfer or sell your Personal Information to any other third party. For more information, please refer to MailChimp’s Privacy Policy. 

You may unsubscribe from SUICOKE Canada’s mailing list at any time, by following the link at the bottom of all SUICOKE Canada’s emails. A Logged-in User may also unsubscribe from the mailing list by adjusting their mailing list preferences.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer by mail at

SUICOKE Canada [Re: Privacy Compliance Officer]

SlavinRaphael Distribution Inc

80 Wingold Ave.,

Toronto On M6B 1P5

TERMS OF SERVICE 

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OVERVIEW

This website is operated by SUICOKE - North America Throughout the site, the terms “we”, “us” and “our” refer to SUICOKE - North America. SUICOKE North America offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services. 

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

Prices as marked online reflect current discounts. Offer cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash. Terms of offer are subject to change.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy. 

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

SECTION 8 - THIRD-PARTY LINKS 

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall SUICOKE North America, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION 

You agree to indemnify, defend and hold harmless SUICOKE North America and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@suicoke.ca.

SECTION 21 - PRIVACY

Welcome to the SUICOKE North America website located at http://www.suicoke.ca/ (the “Website”) which includes all subdomains present and future. We hope you enjoy your visit and/or use of the Website, which may include the purchase of goods. By visiting and/or using the Website, you agree to be bound by the terms of the present Privacy Policy (the “Policy”).

For the full Privacy Statement and details, please visit our privacy page here.

Company Name and Contact Information

Company name: ORGY Co., Ltd
Representative: Yusuke Ito
Address: NS Building 1F, 3-14 Kanda Nishikicho, Chiyoda-ku, Tokyo 101-0054
TEL: 03-6659-6962
Business hours: Weekdays 10:00 - 18:00 (closed on Saturdays, Sundays, and holidays)