FAQ

All orders that are placed within Canada will incur sales taxes. Orders will not be subjected to any duties upon delivery.

Our current fulfillment time is five business days. For example, if you place an order on Friday at 8pm EST, an order confirmation will be sent immediately. A shipping confirmation email with a tracking code will be sent by the following Thursday at 5pm EST.

Safety continues to be our number one priority. We have implemented additional measures to ensure our services, warehouses, and distribution centres are as safe as possible. As a result, our operations continue, but fulfillment times may be longer than usual.

We thank you for your understanding and hope everyone is staying safe!

From the time you receive the shipping confirmation email with the tracking code, it will take two to five business days to receive your order within the United States and Canada. The delivery may be delayed during peak seasons or due to unforeseen natural disasters, incorrect mailing addresses, or other reasons.

Currently, we exclusively ship to the United States and Canada. 

Please note that it may take up to one business day for the carrier to update the tracking status on the website. Please kindly check back if the status is not yet available.

With all of our shipments, we require an adult signature upon delivery. We kindly ask for you to have someone aged older than 18 to be at the delivery address to receive the shipment.

To protect our amazing fans and customers, at times, we will require further information from you to verify the order. The procedure is to protect the customers.

Please note that it is the customer's responsibility to provide us with all the necessary verification documents within five business days. We will not be contacting third parties to verify the details. Failure of full verification may result in an order cancellation. We will process your order as soon as possible following verification.

We would like to thank you in advance for your understanding.

Due to security reasons, we currently do not ship to freight forwarders or P.O. box addresses.

Men: Our open toe styles are true to size. For example, if you wear size 9 in sneakers, we recommend purchasing a size 9 in SUICOKE. If you find yourself between two sizes, please size up. For example, if you are a size 9.5, we recommend purchasing a size 10. For our closed toe styles, we recommend sizing up from your true size. 

Women: We recommend sizing up from your traditional sneaker size. For example, if you wear a women's size 9 in sneakers, we recommend purchasing a women's size 10 in SUICOKE. Likewise, if you wear a size 9.5 in sneakers, we again would recommend purchasing a size 10. 

Please refer to our Sizing Chart page for a more in depth explanation of SUICOKE’s sizing recommendations. 

Yes! All of our styles are unisex. Each style will have both women's and men's US sizing listed on the product pages.

We are currently working on expanding our size range and currently offer larger sizes in select styles & colours, including Moto, Depa, and more. We plan to expand our offering as we grow. Please use our size filter on products page to find the size you are searching.

Be careful of deterioration. Materials used in sports shoes or sandals will degrade over time. Factors that affect the lifetime include the usage frequency, storage conditions, or terrain. Items may dangerously degrade to a point where the outsole starts to peel off. Always check your pair before wearing and do not continue use if deteriorated. 

Although polyurethane outsoles are great at absorbing shock and resisting abrasion, it wears out over time, irrespective usage (even if unused), through the process of oxidation and hydrolysis, degradation may reach a point where shoes become unusable. 

• Do not use or store in locations with high temperatures or humidity
• After long-term storage, carefully check for any damage before wearing

Color loss may occur. Excessive sweating, contact with liquids or friction may cause color loss or color migration for products with natural leather or woven fabrics (upper or lining). Beware when wearing items with light-colored socks or clothing.

Never expose to fire, high temperatures or direct heat sources. Items may deform, discolor or produce unpleasant odors.

May pain or itching occur due to sweating, stop wearing the items immediately. 

Avoid oil exposure to the items, it may become a slip hazard or damage the shoe sole.

Be extra careful when walking on wet or slippery surfaces, e.g. wet roads, frozen roads, manholes, floor tiles, etc. If items do not fit for the purpose of activity, slip may occur more easily.

If your footwear item gets wet, air-dry the items in shades naturally. Do not subject products to dryers, heaters or any direct heat sources. This may cause the product to deform.

Do not store in humid or high-temperature areas for a long period of time, as it promotes material deterioration. Carefully check for any damage before wearing items unworn and stored long-term.

Do not store in your car. The trunks or interior of cars can reach high temperatures under the sun. Items may deform even for a brief time.

After wearing items, remove any surface dirt and store them in a shaded, ventilated and low-humidity area. Do not expose items to direct sunlight or heat for an extended period of time.

Natural leather (leather uppers): Gently remove any surface dirt with a dry brush, then apply cleaner to a soft cloth and gently wipe off any remaining dirt. Apply shoe cream evenly on the leather, then buff using a dry cloth. Do not immerse or soak in water, it may affect the colour and material or even damage the leather.

Natural leather (lining leather, suede, buckskin, velour, etc): Use a bristled or nylon brush to remove surface dirt, then let dry in a shaded and ventilated area. Buff using a brush to restore the original texture. Do not brush excessively, it may result in discoloration or damage the items. Do not immerse or soak in water, it may affect the colour, material or even damage the leather.

Artificial leather: Remove surface with a damp cloth, then use a clear to remove any remaining dirt. Do not immerse or soak in water, it may affect the colour, material or even damage the leather.

Fabric (Nature fibre, synthetic fibre): Use lukewarm water and a cleaner (commercially available) that's compatible with your shoes' material to remove any dirt. Beware that when using bleach or harsh cleaning agents, it may cause discoloration. Thoroughly wipe off any remaining agent until none remains, as any residue may cause discoloration.

We highly recommend hand-washing your products. Using a washing machine may damage the fibres of the items.

Let dry in a shaded and ventilated area. Do not dry with direct sunlight, heater, clothes dryer, hairdryer or any direct heat source, as it may cause deformation, shrinkage, discoloration or peeling.

Other

Our customer service hours are from Monday to Friday 9am to 5pm EST. Our team members will answer your questions within three business days. Please note that our customer service department is closed on Saturdays, Sundays, and Public Holidays.

Our styles with "-V" indicates SUICOKE original Vibram® Footbed is used. On the other hand, styles with "-Cab" indicates SUICOKE Antibacterial Footbed is used.

Below are details of the two footbed technologies:

SUICOKE original Vibram® Footbed

SUICOKE launched as a footwear brand in 2006 with a challenging creative development concept -we absolutely only produce items we would ever want to own and wear, with a focus on having high standards of quality. In 2012, the company announced their original sandal equipped with SUICOKE ORIGINAL EVA Footbed - sticking out heel and arch of a foot in a natural way, which helps reduce foot pain while walking.

SUICOKE works closely with Vibram, which is known as a world leader in production and distribution of high-performance rubber soles. In 2014, we succeeded in further advancing the footbed, by producing an original sandal equipped with a Vibram sole, which is an industry first achievement. After much trial and error and ongoing exercise in the pursuit of a high sense of comfort to wear, we were able to create one of our best products.

SUICOKE Outsole brings excellent comfort and delivers excellent grip in the lifestyle scene. It uses Vibram® Moreflex compound to reduce weight for enhanced mobility, high-stock shock absorbing & extreme lite-ness for energy conservation.

SUICOKE Antibacterial Footbed

The SUICOKE EVA footbed retains a clean and fresh appearance for a longer duration of time. The technology implemented into the EVA footbed will not wash off or wear away over time and the antibacterial protection is guaranteed to last the lifetime of the shoes. The SUICOKE Original EVA Vibram Footbed have EVA pads placed on the heel,  arc of the foot, and toes, to help reduce discomfort to the foot when walking. Additionally, the SUICOKE Original Ripple Outsole delivers excellent comfort and grip for lifestyle use. It offers enhanced mobility, high shock absorption & extreme lightness for energy conservation.